virtual phone system reviewsNowadays more and more small or home office (SOHO) owners take advantage of Virtual Phone System to have a better image and save phone bills.

In general, this new solution allows you to have a virtual number, which is programmed to forward incoming calls to your land line, cell phone or VoIP with other features, like auto attendant, multiple voicemail extensions, Internet faxing and much more.

There is no expensive hardware to purchase and no complicated software to install, because it’s hosted by the service provider on the cloud (Virtual PBX). The following video shows you how it works presented by www.Grasshopper.com.

On the other hand, there are so many virtual phone system providers in the market. Which company is reputable? What features are good for you? Are their services reliable compared with traditional PSTN (Public Switched Telephone Network) phone system? In order to help small business owners find the best virtual phone system solution, we build this website and provide another perspective to review these providers.

Company and Management Team

The more you know a company, the better choice you will make. We go through each provider’s official website or other sources to find key information, like the year founded, founder and management team. Basically, these information can be found in their “about us” page, but sometimes they don’t mention anything about it, so we have to question. Our Virtual Phone System Reviews will help you have such information quickly.

Customer Service with BBB Rating and Ripoff Report

We believe that key features from different top virtual phone system providers are similar to each other, so their customer service is one of  the most important things you have to consider before you buy the service. How can we figure out that? In addition to what they claim on their website, we focus more on 3rd party websites: BBB (Better Business Bureau) and Ripoff Report.

From BBB, we can see their Rating (F to A+), how many complaints they had in the past 3 years, and how many have been closed. We even read these complaints one by one to see what really happened about their customer service. With BBB, you can see the complaint type, like Advertising/Sales Issues, Billing/Collection Issues, Delivery Issues, Guarantee/Warranty Issues, Problems with Product/Service.

Searching the database of Ripoff Report can help us find if there are complaints about a business. When people submit complaint over there, it’s safe to assume that they are really disappointed or angry. Of course, sometimes there are wrong complaints, so you have to reply and explain. For example, there was a report about Phone.com, but that’s a mistake. We collected all such information in our Phone.com Review.

Though it’s almost impossible to make all customers happy, we can see a company’s attitude toward to their customer service from these complaints above.

Social Media Interaction

social media interaction icons-facebook, twitter, linkedin, youtube.

Social media have become important channels to show your image and interact with your current or potential customers. So we check if a virtual phone system provider we reviewed has a Facebook fan page, twitter account, LinkedIn company page, YouTube channel, and how they interact with their followers. Most companies have such pages or channels, but seldom reply to followers. In contrast, we can see some top providers, like VirtualPBX.com, update their pages frequently, listen and talk to their followers, do business seriously. You may read our VirtualPBX Review here.

Features and Plans

Different providers have different features and plans, you have to find out what features you want and which specific plan is the best for you. For instance, our PhoneBooth.com Review finds that they have only one plan: $20 per user each month, including unlimited nationwide local and long distance calls and other features. If your business is most within the States, that’s probably a good fit; otherwise you may check our RingCentral.com Review or Nextiva.com Review for more information.

Virtual Phone System Reviews

www.Grasshopper.com

They have provided service since 2003 and earned trust from more than 100,000 customers. Their BBB rating is A+, only one complaint was found in Ripoff Report. 30 day money back guarantee, no long term contracts, and 24×7 live U.S. support.

Our rating is 4.5/5: virtual phone system rating starvirtual phone system rating starvirtual phone system rating starvirtual phone system rating starvirtual phone system rating star

For promotion offers: Grasshopper.com Coupon Codes; for full review: Grasshopper.com Review.

www.Phoonbooth.com

Phonebooth is a division of Bandwidth.com, which was founded in 1999 and have their own nationwide, all-IP CLEC network in almost any U.S. location. The one price plan ($20 per user each month) should be a good choice for those whose business are basically within the States. BBB rating is A and there is one complaint in Ripoff Report. Customers served are over 30,000 already.

Our rating is 4.0/5: virtual phone system rating starvirtual phone system rating starvirtual phone system rating starvirtual phone system rating star

For promotion offers: PhoneBooth.com Promo Code; for full review: PhoneBooth VoIP Review.

www.phone.com

Co-founded in 2007 by Ari Rabban who served as vice president of corporate development and marketing for VocalTec Communications ( a NASDAQ listed VoIP company), and joined VocalTec from Lucent Technologies. 24×7 US based customer support with BBB rating of A.

Our rating is 4.0/5: virtual phone system rating starvirtual phone system rating starvirtual phone system rating starvirtual phone system rating star

For promotion offers: Phone.com Coupon Codes; for full review: Phone.com Review.

www.VirtualPBX.com

VirtualPBX was founded in 1997 in San Jose, California, is a Communications Service Provider pioneer. “VirtualPBX never has any customer-affecting planned downtime. During any repairs, no customer calls are affected.” “VirtualPBX has attained 99.999% uptime, No other virtual phone service provider can boast this untouchable level of reliability.” US-based customer service but not 7×24. BBB rating for them is A+ and no complaint was found in Ripoff Report.

Our rating is 4.5/5: virtual phone system rating starvirtual phone system rating starvirtual phone system rating starvirtual phone system rating starvirtual phone system rating star

For promotion offers: VirtualPBX.com Promo Codes; for full review: VirtualPBX Review.

www.Nextiva.com

Founded in 2006, Nextiva serves more than 60,000 customers currently. Their NextOS VoIP communications platform was developed by over 1,500 engineers worldwide and also supports 18 of the 25 leading global telecommunications providers including SwissCom, Korea Telecom, SingTel and Telstra. BBB rating is A+ and there is no complaint in Ripoff Report.

Our rating is 4.0/5: virtual phone system rating starvirtual phone system rating starvirtual phone system rating starvirtual phone system rating star

For promotion offers: Nextiva.com Coupon Codes; for full review: Nextiva Review.

www.RingCentral.com

Founded in 2003, they have operations in U.S., Canada, and the U.K., serving more than 200,000 customers. Their investors include Khosla Ventures, Sequoia Capital, DAG Ventures, and Cisco Systems. Their BBB rating is A+ and 12 complaints are related to them in Ripoff Report. They offer 7 day free trial for RingCentral Mobile and 30 day money back guarantee for RingCentral Office.

Our rating is 4.0/5: virtual phone system rating starvirtual phone system rating starvirtual phone system rating starvirtual phone system rating star

For promotion offers: RingCentral.com Coupon Codes; for full review: RingCentral Reviews.

www.FreedomVoice.com

Founded in 1996, they are one of the first providers of toll free numbers and toll free number service solutions in the United States. They have BBB rating of A- and there is no complaint in Ripoff Report.

Our rating is 4.0/5: virtual phone system rating starvirtual phone system rating starvirtual phone system rating starvirtual phone system rating star

30 day free trial or other promotion offers: FreedomVoice.com Coupon Codes; for full review: FreedomVoice Review.

www.PhonePower.com

Established around 2005, not a BBB accredited business, has a rating of D+ currently. Their service is US-based, but not 7×24. No complaint was found in Ripoff Report. 30 day satisfaction guarantee, domestic plans including free calling to US and Canada are as low as $8.33/month.

Our rating is 4.0/5: virtual phone system rating starvirtual phone system rating starvirtual phone system rating starvirtual phone system rating star

For promotion offers: PhonePower.com Coupon Codes; for full review: PhonePower Review.